Shipping Policy

Purchased goods will be shipped as soon as possible and we will always endeavour to ship within 14 days of your payment being cleared.

• Shipments will be made via Australia Post for smaller orders and a courier service for larger orders (rolls of fabric for example)

• International orders will also be sent via Australia Posts international services.

• Orders over a value of $AUD 3000 will shipped free of charge

• Orders under a value of $AUD 3000 will either be sent by COD or whatever other "client pays" arrangement you may wish to use and will incur a packaging and handling fee of $AUD 15.00 or 3% (whichever is greater) for Australian
orders and $AUD 25.00 or 4% (whichever is greater) for International orders



Ordering Products - Paying by Cedit Card

Please note; As of October 29th 2009, PureLinen will charge a 2% service charge on Credit Card Transactions.

There will be no returning products for replacement or credit under the following circumstances

• Products which are listed on our web site or price list as "ON SALE"

• Products which are made to order - which includes our bed linen sets

Returning Product for Replacement

• A Return Authorization number must be obtained from us before any goods are returned for replacement.

• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.

• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

• You must not write on or attach labels to the product being returned.

• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.

• We will not accept goods sent to us as receiver pays.


Warranty & Returns Policy

Our returns and warranty policy is listed below. Please read this carefully before purchasing from Pure Linen.

Returning Product for Replacement

• A Return Authorization number must be obtained from us before any goods are returned for replacement.

• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.

• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

• You must not write on or attach labels to the product being returned.

• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.

• We will not accept goods sent to us as receiver pays.

Returning Product for Credit

• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require as we do not supply goods on a trial basis.

• We are happy to advise on the compatibility or suitability of the equipment being purchased.

• We cannot, however, guarantee that it will work in your, or suit your situation and we take no responsibility that it will meet your requirements.

• We do not refund or credit for incorrect choice.

• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur a restocking fee of a minimum of 10%. NO credit is available for any freight paid.

• No goods will be accepted for refund or credit after 7 days from the date of invoice.

General Conditions

Return Authorizations are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.

• We reserve the right to refuse any returns that: -

o are incomplete or missing parts; or

o are not returned in their original packaging,

o show signs of physical damage to the product or its packaging.

o do not include a valid Return Authorisation Number on the shipping label.

o have an expired Return Authorisation Number.

• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-

o refuse to accept delivery of the product,

o direct the courier to "Return goods to sender" and

o notify our Customer Service staff immediately

• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement.